How do I add a user?

To add users to your account:

1. Sign in to your DaVinci Lock® account.
2. Click "Team".
3. Click “Add User” and confirm the name, email, and role of the user. Users can be classified into one of five categories:

Owner:

• • Assigned to the oldest, active, user on the account
  • Add & edit all other users
  • Add, edit, & transfer facilities
  • Activate, assign, & transfer locks
  • Assign locks from inventory to facility
  • View unlock codes
  • Update unlock codes
  • Review, update, & email reports
  • Create & manage DaVinci Lock® API keys

Client Admin: 

• • Add admin users- If admin is added without selecting facilities, new admin will be restricted to the same level of access as the original admin, including permission to same facilities
  • Add & edit other non-admin users
  • Add, edit, & transfer facilities
  • Activate, assign, & transfer locks 
  • Assign locks from inventory to facility
  • View unlock codes
  • Update unlock codes
  • Review, update, & email reports
  • Create & manage DaVinci Lock® API keys

Client Personnel: 

• • Activate, assign, & transfer locks 
  • Assign locks from inventory to facility
  • View unlock codes
  • Update unlock codes
  • Review, update, & email reports

Client Personnel (Restricted):

• • Activate, assign, & transfer locks
  • Update unlock codes
  • Unable to see unlock codes or make edits for locks with status “Tenant Using Lock”
  • Review, update, & email reports

Client Call Center:

• • Search for a lock by serial code
  • View unlock codes
  • Set a lock to "Returned to Dropbox" status
  • Set a lock to "Tenant Using Lock" status
  • View lock-specific logs
  • Required to use DaVinciLock.com on desktop or mobile browser, DaVinci Lock® app access not supported 

When adding facility information:

• • If you want the user to have access to ALL facilities, ensure that “All Facilities” is toggled on.
    
    
  • If you want the user to have access to SPECIFIC facilities, select each facility you want them to have access to. When a user is assigned to specific facilities, they will not be automatically added to any new facilities saved in the company profile. The user account will need to be manually updated to reflect any new facilities added to the company profile. 

4. Click “Save Changes”. The new user will receive an email with instructions to set up their account.