Getting Started
Company Management
- How do I edit a user?
- Can I delete a user that has left the company?
- How do I edit a facility?
- How do I delete a facility from my account?
- Can I transfer a facility I have sold, with its locks, to another company?
- How do I connect a facility to my facility management software?
Lock Management
- How do I assign locks to units?
- What does each status mean for a lock?
- Can I change the unlock code of a lock?
- I don't have a lock anymore, how do I remove it?
- Can I transfer locks between facilities?
- My facility is connected to my management software and I assigned a lock. Where can I see the information in my management software?
Mobile App
Customer Portal
Notifications
- How are tenants notified of an unlock code when renting a vacant unit secured with a DaVinci Lock®?
- How are delinquent tenants notified of an unlock code for a DaVinci Lock ® when they pay their balance?
- I use storEDGE or SiteLink and do not want to use the automatic tenant notification feature. Can I turn it off?
DaVinci Lock API
Processing Returned Locks
FAQ
- Is the DaVinci Lock® a smart lock?
- How do I reset my password?
- How can I check the tracking for my order?
- My lock is frozen, what can I do?
- What is the DaVinci Lock® Warranty, Refund, and Replacement policy?
- What features do I gain access to by integrating with a facility management software?